X-Ways Training
Rates / Terms / Cancellation Rules / Refund Policies

All X-Ways Training bookings are specific to a particular date. We do not accept generic training bookings without a specific event identified.


Gov  Regular 
Typical discount -10%
only for government2
Guaranteed reservation yes yes
Name changes allowed yes yes
Rebooking allowed (change to other date) no no
Eligible for license discount
if such a discount is offered for that particular class
yes yes

Waiting list priority1

lower higher
Rules before a class is confirmed
Cancellation by attendee3 100% refund 100% refund
Cancellation by X-Ways 100% refund 100% refund
Rules after a class has been confirmed
Cancellation by attendee
28 days before or more
55% refund 60% refund
Cancellation by attendee
14-27 days before
45% refund 50% refund

Cancellation by attendee
less than 14 days before

strictly no refund strictly no refund

There is no guarantee that all rates are available for all classes and offered all the time or at all. That includes the Government rate. Please check on the respective class web page for available rates. Availability of a certain rate may end at any time for various reasons. Seats are limited. Cancellation periods are based on the date/time zone at the location of the training.

1) Notifications of sudden vacancies are sent by e-mail, asking prospective attendees on the waiting list to confirm that they are still interested, and they should specify their preferred rate. The first confirmation received within 24 hours for the highest rate specified will get the seat. (Silver and Gold customers who mention their status get priority.) If no response is received at all within 24 hours, the first response after that will get the seat, regardless of the preferred rate. On weekends the time limit is 48 hours instead of 24 hours. Once a seat is tentatively assigned to someone on the waiting list, he or she must sign up within 18 hours.

2) Warning: Only for employees of a government agency if sent by that government agency. If you sign up with the government rate without being eligible, you will be excluded from the training, you will only get 90% of your payment refunded, and you will likely be permanently blacklisted for all future software and training purchases. When in doubt about your eligibility, please ask before signing up. Do not use any e-mail address other than your official work e-mail address if you pick the government rate. Hotmail, Gmail and other anonymous free e-mail addresses make you look suspicious. Please be assured that we are very strict about these terms.

3) Cancellation requests and other inquiries should be directed to